DCL has been awarded for the computerized seat reservation and ticketing for Bangladesh Railway. The project is under going and this is the pioneer project for Bangladesh where the project is running BOT basis named DSLCNS consortium.
Computerized Seat Reservation & Ticketing System for Bangladesh Railway will provide advanced technological standards .The World Class Technology & Infrastructure. Ensure efficiency, stability and effectiveness. Also has the future scope to establish a framework that will allow operating and running the CSRTS from any world location through the World Wide Web

The Scenario
A passenger comes to the POS (Point of Sales) for his desired ticket. Asks the Booking Clerk for the availability of the ticket for a particular journey date, for certain destination, Class and number of Seats. The Booking Clerk makes an inquiry for that. Looking for the availability of the Seats compliant with the Journey date, Class, Origin and Destination Station the passenger wants. If positive, he proceeds for issuing the ticket as per the confirmation of the passenger. Otherwise the passenger has to make alternate choice.

Before issuing the Ticket, the passenger has to pay for that according to the fixed train fare by Bangladesh Railway. Train Fare may differ in relation to the class, origin and destination station.

Mainly four types of Tickets could be issued as per the requirements of the passenger. They are: Regular, on-Quota (Standing), Remote Joining (e.g. Dhaka-Comilla-Chittagong) and Return Ticket (Ticket for Chittagong to Dhaka, issuing from Dhaka).

In any kind of interruption while issuing the ticket, the Booking Clerk could cancel that specific ticket and proceed. If the passenger wants to refund his ticket he could do it in accordance with the ticket refund rules stated behind each ticket.

There is another part of the Ticketing Operation. That is the Administrative Part, which is operated and maintained by the Administrator of the Station.

The Administrative Part consists of some Administrative Tasks like:
1. Seat Quota Allotment
2. Seat Blocking & Seat Releasing
3. Train Adjustment (e.g. Train Cancel, Train Delay)
4. Coach Adjustment (e.g. Coach Cancel, Coach Add)
5. User Administration (e.g. Create User, Cancel User)
6. Occupancy Process
7 Backup
8. Auditing
9. MIS Reportslo. ETC.
10. DCL also provides all relevant instruments like server, PC, software.
Development Tools:
O/S: Sco Open UNIX 8
Back End: Oracle 9i Database on UNIX.
Front End: Oracle Forms & Reports Developer, Rel 6i.

The figure shows the basic flow chart of the Ticketing Operation of Bangladesh Railway (BR).